What will happen when my trial account expires?

After a trial account is expired, all streams and schedules pertaining to your account will be stopped. You can still log into your account but you will not have access to Solutions or Streams view.

Where will my data be processed?

Currently, Usage Engine processes all data at AWS data centers located in Europe (Ireland) and North America (US East - North Virginia).

How does Usage Engine connect to my on-premise data center, to connect to, for example, a database or SFTP server?

You can access your on-premise data center by using the following white-listed fixed IP addresses in your firewall:

63.33.245.80,
63.35.38.190,
63.35.102.205

Public IPs for US region

44.198.146.136
52.44.235.9
54.146.237.141

If you have trouble connecting to these IP addresses or should you need other connection options, like VPN, please contact our support.

Why can't I see my logs or audits anymore?

Logs and audits are automatically deleted when their retention period has expired, see and for information about the current retention periods.

Why is the time shown in logs and metrics different from other users?

The time shown in the logs and metrics follows the local timezone.

I get several emails with one attached file each. How can I receive one email with several attached files?

You can receive one mail with all files included if you connect all required collectors to the same Email Attachment function. You also need to set the filename option to "Collector filename".

How can I merge, or combine, multiple files into a single file?

To merge multiple files into one, do the following:

Configure forwarder with "custom filename".
Cache all records in memory.
When meta.lastCall = TRUE, push all record to bucket.

I am a new user. How can I create a stream?

You can refer to the for reference or you can also view and import some to your account to see how a stream works.

What is a beta release?

Beta release is like a pre-released version of one or more functions given out to a group of users to test under real conditions. A function in beta release is always alpha tested in-house and is close to the look, feel and functionality of the final version, however, design and features may change. Currently, we don't provide documentation for functions in beta release.

deprecate

What is meant by Deprecated?

During the development of Usage Engine functions are sometimes replaced by more flexible and extended versions. As the development teams strive to make transitions between versions as seamless as possible, the common approach is to migrate any existing configurations without the need of manual intervention. We use the term deprecate to indicate that the new version of a function most likely will not be completely backward compatible with the previous function.

The process of deprecation flows as follows:

A new version of a function is developed and ready for launch.
The old version is flagged with the word "Deprecated".
During a transition period, both versions co-exist, which allows sufficient time for migration.
The old version is removed from Usage Engine.

Why do I receive an error called "ERR_FR_MAX_BODY_LENGTH_EXCEEDED" in my log?

Common HTTP requests such as POST and GET are limited to 10 MB each. Each individual request instance has its own individual limit.

Frequently asked questions (FAQs)

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