Provisioning Routing Control in Desktop Online (4.3)

Owned by Jenni Wallin
Aug 26, 2024

Rules can be provisioned in the PCC Routing Control screen on the Desktop.

To open the PCC Routing Control screen, click on the Manage screen option in Desktop and then click on the PCC Routing Control button. 

The PCC Routing Control screen

In the PCC Policy Control screen you can view, add, edit, and remove populated definitions for:

  • Route Mappings
  • Routing Details
  • Routing Destination
  • Use Case

See Routing Control Data Model (4.3) for information about the different definitions and their respective fields.

Hint!

Whenever configurations are viewed, added, edited, copied, or deleted, this is logged for the EC log with log-level INFO.

The system is by default configured to only register log entries with log level WARNING and higher, so if you want the log entries from the PCC Web UI to be registered, change the log level to INFO instead. See System Properties for further information.

Creating Routing Control Definitions

The different definitions need to be configured in the following order:

  1. Use Case
  2. Routing Destination
  3. Routing Details
  4. Rules Mappings

The reason for the order stated above is that some definitions are selectable in other definitions as follows:

  • In the Routing Details you can select among the Routing Destination , and Use Case.
  • In the Route Mapping you select among the Routing Details definitions.

See Routing Control Data Model (4.3), for more information about these dependencies.

To create the different definitions:

  1. In the PCC Routing Control screen, click on the definition type you want to create definitions for. 

    A new screen will be displayed where you can see the definitions that have already been created for the selected type. 

  2. Click on the New button, fill in the mandatory information, and click Save.

    The definition will be saved and listed in the view, and will now be selectable when creating other definition types that depend on it. 


    The Create Routing Details dialog


    The Route Mappings screen shows the Rules Mapping definitions

Editing a Routing Control Definition

To edit the different definitions:

  1. In the PCC Routing Control screen, click on the definition type you want to definitions for. 

    A new screen will be displayed where you can see the existing definitions. 

  2. Select the check box for the definition you want to edit and click on Details in the Actions column.

    A dialog opens up displaying the configuration for the definition.

  3. Make your changes and click on the Save button.

    The definition will be saved and listed in the view, and will now be selectable when creating other definition types that depend on it. 

Copying Routing Control Definitions

To copy definitions:

  1. In the PCC Routing Control screen, click on the definition type you want to copy definitions for. 

    A new screen will be displayed where you can see the existing definitions. 

  2. Select the check box(es) for the definition(s) you want to copy and click on the Copy button.

    The selected definition(s) will be copied with new ID(s) and you can then edit the definition(s) as described above.

Deleting PCC Definitions

To delete definitions:

  1. In the PCC Routing Control screen, click on the definition type you want to delete definitions for. 

    A new screen will be displayed where you can see the existing definitions. 

  2. Select the check box(es) for the definition(s) you want to copy and click on the Delete button.

    You will get a question if you are sure you want to delete the definition(s).

  3. Click OK if you are sure.

    The selected definition(s) will be deleted.