Using External Reference in Agent Profile Fields

Owned by Jenni Wallin
Last updated: May 24, 2023 by Former user (Deleted)

This section describes how to enable the use of External Reference profiles in an agent profile configuration.

Note!

You can use External Reference profiles with the following agent profiles:

  • 5G

  • Aggregation

  • Archiving

  • Azure
  • Couchbase
  • Database

  • Duplicate UDR

  • Elasticsearch
  • GCP
  • GCP PubSub

  • Inter Workflow

  • Open API
  • Redis

  • Workflow Bridge

For further information see the relevant agent user's guide.

  1. Open an agent's profile configuration.

     

  2. Select External References to open the External References dialog.

    The External References dialog

    SettingDescription

    Enable External Reference

    Select this check box to enable external referencing of the agent profile fields.

    Clear to disable external referencing of any agent profile field.

    Profile

    Click Browse and select the agent profile you want to apply.

    Enable

    Select this check box to select the agent profile fields that you want to enable with External Referencing.

    Field Name

    The names of the agent profile fields

    External Reference Key

    The value

     

  3. Select the Enable External Reference check box, and click Browse to select your External Reference profile.


  4. In the table, select the external reference keys to use by selecting Enable and the External Reference Key field.


  5. Click OK. You have now enabled external references for the selected profile field(s).