RACI Product Support

DigitalRoute shall perform Support Services for the Software.
However, DigitalRoute shall have no obligation to support the configuration or set-up of the Software.

RACI

Description

RACI

Description

A = Accountable

The single owner is accountable for the outcome of the activity.

R = Responsible

The executor(s) of the activity step.

C = Consulted

The expert(s) providing information for the activity step.

I = Informed

The stakeholder(s) who must be notified of the activity step.

RACI

Area

Task

DigitalRoute

Customer

Area

Task

DigitalRoute

Customer

Product

 

Troubleshooting

I, R, C, A

I, R

 

Configuration

 

R, A

 

Operations

 

R, A

 

Maintenance

I

R, A

 

Log Collection

C, I

R, A

 

Security Scan

R, A

I

Operating System

 

Troubleshooting

 

R, A

 

Configuration

 

R, A

 

Maintenance

 

R, A

 

Operation

 

R, A

 

Log Collection

 

R, A

 

Security Scan

 

R, A

Network

 

Troubleshooting

 

R, A

 

Configuration

 

R, A

 

Maintenance

 

R, A

 

Operation

 

R, A

 

Log Collection

 

R, A

 

Security Scan

 

R, A

Database

 

Troubleshooting

 

R, A

 

Configuration

 

R, A

 

Maintenance

 

R, A

 

Operation

 

R, A

 

Log Collection

 

R, A

 

Security Scan

 

R, A

Infrastructure

 

Troubleshooting

 

R, A

 

Configuration

 

R, A

 

Maintenance

 

R, A

 

Operation

 

R, A

 

Log Collection

 

R, A

 

Security Scan

 

R, A

Product

 

Troubleshooting

I, R, C, A

I, R

 

Configuration

 

R, A

 

Operations

 

R, A

 

Maintenance

I

R, A

 

Log Collection

C, I

R, A

 

Security Scan

R, A

I