RACI Product Support
- Kim Hansson
- Mia Myrkheimr
DigitalRoute shall perform Support Services for the Software.
However, DigitalRoute shall have no obligation to support the configuration or set-up of the Software.
RACI | Description |
|---|---|
A = Accountable | The single owner is accountable for the outcome of the activity. |
R = Responsible | The executor(s) of the activity step. |
C = Consulted | The expert(s) providing information for the activity step. |
I = Informed | The stakeholder(s) who must be notified of the activity step. |
RACI
Area | Task | DigitalRoute | Customer |
|---|---|---|---|
Product | |||
 | Troubleshooting | I, R, C, A | I, R |
 | Configuration |  | R, A |
 | Operations |  | R, A |
 | Maintenance | I | R, A |
 | Log Collection | C, I | R, A |
 | Security Scan | R, A | I |
Operating System | |||
 | Troubleshooting |  | R, A |
 | Configuration |  | R, A |
 | Maintenance |  | R, A |
 | Operation |  | R, A |
 | Log Collection |  | R, A |
 | Security Scan |  | R, A |
Network | |||
 | Troubleshooting |  | R, A |
 | Configuration |  | R, A |
 | Maintenance |  | R, A |
 | Operation |  | R, A |
 | Log Collection |  | R, A |
 | Security Scan |  | R, A |
Database | |||
 | Troubleshooting |  | R, A |
 | Configuration |  | R, A |
 | Maintenance |  | R, A |
 | Operation |  | R, A |
 | Log Collection |  | R, A |
 | Security Scan |  | R, A |
Infrastructure | |||
 | Troubleshooting |  | R, A |
 | Configuration |  | R, A |
 | Maintenance |  | R, A |
 | Operation |  | R, A |
 | Log Collection |  | R, A |
 | Security Scan |  | R, A |
Product | |||
 | Troubleshooting | I, R, C, A | I, R |
 | Configuration |  | R, A |
 | Operations |  | R, A |
 | Maintenance | I | R, A |
 | Log Collection | C, I | R, A |
 | Security Scan | R, A | I |