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DigitalRoute shall perform Support Services for the Software.
However, DigitalRoute shall have no obligation to support the configuration or set-up of the Software.

RACI	Description
A = Accountable	The single owner is accountable for the outcome of the activity.
R = Responsible	The executor(s) of the activity step.
C = Consulted	The expert(s) providing information for the activity step.
I = Informed	The stakeholder(s) who must be notified of the activity step.

RACI

Area	Task	DigitalRoute	Customer
Operating System Product
	Troubleshooting		I, R, C, A	I, R
	Configuration		R, A
	MaintenanceOperations		R, A
	OperationMaintenance	I	R, A
	Log Collection	C, I	R, A
	Security Scan		R, A	I
Network Operating System
	Troubleshooting		R, A
	Configuration		R, A
	Maintenance		R, A
	Operation		R, A
	Log Collection		R, A
	Security Scan		R, A
Database Network
	Troubleshooting		R, A
	Configuration		R, A
	Maintenance		R, A
	Operation		R, A
	Log Collection		R, A
	Security Scan		R, A
Infrastructure Database
	Troubleshooting		R, A
	Configuration		R, A
	Maintenance		R, A
	Operation		R, A
	Log Collection		R, A
	Security Scan		R, A
Product Infrastructure
	Troubleshooting		I, R, C, AI, R
	Configuration		R, A
	OperationsMaintenance		R, A
	MaintenanceOperation	I	R, A
	Log Collection	C, I	R, A
	Security Scan		R, AI

Versions Compared

Old Version 1

New Version Current

Key

RACI

Description

RACI

Product

Operating System

Network

Database

Infrastructure