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To enable External References:
Open an agent's profile configuration.
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Select External References from the Edit menu to open the External References dialog.
Setting Description Enable External Reference
Select this check box to enable external referencing of the agent profile fields.
Clear to disable external referencing of any agent profile field.
Profile
Click Browse and select the agent profile you want to apply.
Enable
Select this check box to select the agent profile fields that you want to enable with External Referencing.
Field Name
The names of the agent profile fields
External Reference Key
The value
Select the Enable External Reference check box, and click Browse to select your External Reference profile.
In the table, select the external reference keys to use by selecting Enable and the External Reference Key field.
Click OK. You have now enabled external references for the selected profile field(s).
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Note!You can use External Reference profiles with the following agent profiles:
For further information see the relevant agent user's guideagent’s section. |