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Release Types

Type

Frequency

Content

Bug Fixes

New Features

Example

Major

24 months

  • New functionality of larger importance and bug fixes

  • Breaking of backwards compatibility allowed with mitigation routes provided

  • Maintained with SPs for 36 Months including bug fixes, performance improvements, 3pp upgrades

(tick)

(tick)

9.0.0.0

Minor

6 months

  • New functionality delivered in an incremental fashion

  • No breaking of backwards compatibility allowed

  • Maintained with SPs for 36 Months including bug fixes, performance improvements, 3pp upgrades

(tick)

(tick)

9.1.0.0

Service Pack

3-12 months

  • Planned Bug fixes, consolidation of released ECs, performance improvements, 3pp upgrades

  • No breaking of backwards compatibility allowed

(tick)

(error)

9.1.1.0

Patch

On demand

  • Bugs that cannot wait until next SP

  • No breaking of backwards compatibility allowed

(tick)

(error)  

9.1.1.1

Support Levels

Level

Content

Duration

Regular

  • Regular support for major and minor releases

  • When expired, the release is EoM (End of Maintenance)

36 months

Extended

  • Extended support for major and minor releases

  • When expired, the release is EoL (End of Life)

24 months

Sustained

  • Sustained support for major and minor releases

  • If expired, the release is EoS (End of Support)

Based on agreement


Support Deliverables

Deliverable

Regular

Extended

Sustained

Upgrades

(tick)

(tick)

(tick)

Bug Fixes

(tick)

(tick) (only critical)

(error)

SLA Commitment

(tick)

(tick)

(error)

L3

(tick)

(tick)

(tick)

L2

(tick)

(tick)

(tick)

L1

(tick)

(tick)

(tick)


Lifecycles

  • Regular support: 3 years after release date of major/minor

  • Extended support: 2 years after end of Regular support of major/minor, only critical bug fixes

  • Sustained support:  only troubleshooting, no bug fixes

Life Span

Definitions

EOM - End of Regular Support

EOL - End of Extended Support

EOS - End of Support; regular, extended or sustained, depending on agreement

Dates

Version

Release Date

EOM

EOL

EOS

Status

7.0 - 7.3

2014 - 2016

30 June 2020

June 30th 2022

Depends on customer agreement

Sustained Support

8.0

8 May 2017

30 June 2021

June 30th 2023

Sustained Support

8.1

15 April 2019

2 Dec 2022

2 Dec 2024

Extended Support

8.2

26 Nov 2021

30 Nov 2024

30 Nov 2026

Regular Support

8.3

13 May 2022

31 May 2025

31 May 2027

Regular Support

9.0

6 April 2023

6 April 2026

6 April 2028

Regular Support

10.x

Q2 2020 - Q4 2021

Q1 2023

Q3 2024

Extended Support

Planned Releases

Version

Initial Release

SP1

SP2

SP3

SP4 → (EOM)

8.2

Q4 2021

Q1 2022

Q3 2022

Q2 2023

Q2 2024

8.3

Q2 2022

Q3 2022

Q1 2023

Q4 2023

Q4 2024

9.0

Q2 2023

Q2 2023

Q4 2023

Q3 2024

Q3 2025

9.1

Q4 2023

Q1 2024

Q3 2024

Q2 2025

Q2 2026

9.2

Q1 2024

Q2 2024

Q4 2024

Q3 2025

Q3 2026

9.3

Q3 2024

Q4 2024

Q2 2025

Q1 2026

Q1 2027


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