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Type

Frequency

Content

Bug Fixes

New Features

Example

Major

24 months

  • New functionality of larger importance and bug fixes.

  • Breaking of backwards compatibility allowed with mitigation routes provided.

  • Maintained with SPs Service Packs for 36 Months including bug fixes, performance improvements, 3pp upgradesthird party software included in the upgrades.

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9.0.0.0

Minor

6 months

  • New functionality delivered in an incremental fashion.

  • No breaking of backwards compatibility allowed.

  • Maintained with SPs Service Packs for 36 Months including bug fixes, performance improvements , 3pp upgradesthird party software included in the upgrades.

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9.1.0.0

Service Pack (SP)

3-12 months

  • Planned Bug fixes, consolidation of released ECsPatches, performance improvements, 3pp upgradesthird party software included in the upgrades.

  • No breaking of backwards compatibility allowed.

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(error)

9.1.1.0

Patch

On demand

  • Bugs that cannot wait until next SPService Pack.

  • No breaking of backwards compatibility allowed.

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(error)  

9.1.1.1

Support Levels

...

Level

...

Content

...

Duration

...

Regular

...

  • Regular support for major and minor releases

  • When expired, the release is EoM (End of Maintenance)

...

36 months

...

Extended

...

  • Extended support for major and minor releases

  • When expired, the release is EoL (End of Life)

...

24 months

...

Sustained

...

  • Sustained support for major and minor releases

  • If expired, the release is EoS (End of Support)

...

Based on agreement

...

Support Deliverables

...

Deliverable

...

Regular

...

Extended

...

Sustained

...

Upgrades

...

(tick)

...

(tick)

...

(tick)

...

Bug Fixes

...

(tick)

...

(tick) (only critical)

...

(error)

...

SLA Commitment

...

(tick)

...

(tick)

...

(error)

...

L3

...

(tick)

...

(tick)

...

(tick)

...

L2

...

(tick)

...

(tick)

...

(tick)

...

L1

...

(tick)

...

(tick)

...

(tick)

Note!

For MediationZone 9 and 11, we have made a deviation from the general rule of releasing a new major every 24 months, meaning that we will have two more minors for MediationZone 9 and that MediationZone 11 is planned to be released 36 months after the release of MediationZone 9.

Support Lifecycles

  • Regular support: 3 years after the release date of major/minora Major or Minor release.

  • Extended support: 2 years after end of Regular support of major/minor, only critical bug fixesa Major or Minor release.

  • Sustained support:  only troubleshooting, no bug fixes may start after Extended support.

...

Release Dates

...

Version

...

Release Date

...

End of Regular Support

...

End of Extended Support

...

End of

...

Dates

Extended

Version

Release Date

EOM

EOL

EOS

Sustained Support

Status

7.0 - 7.3

2014 - 2016

30 June 2020

June 30th 2022

Depends on customer agreementNot applicable

Sustained Support

8.0

8 May 2017

30 June 2021

June 30th 2023

Sustained Support

8.1

15 April 2019

2 Dec 2022

2 Dec 2024

Extended Support

8.2

26 Nov 2021

30 Nov 2024

30 Nov 2026

Regular Support

8.3

13 May 2022

31 May 2025

31 May 2027

Regular Support

9.0

6 April 2023

6 April 2026

6 April 2028

Regular Support

10.x

Q2 2020 - Q4 2021

Q1 2023

Q3 2024

9.1

2 Nov 2023

2 Nov 2026

2 Nov 2028

Regular Support

9.2

19 April 2024

19 April 2027

19 April 2029

Regular Support

Planned Releases

Version

Initial Release

SP1SP 1

SP2SP 2

SP3

SP4 → (EOM)SP 3

SP 4

8.2

Q4 2021

Q1 2022

Q3 2022

Q2 2023

Q2 2024

8.3

Q2 2022

Q3 2022

Q1 2023

Q4 2023

Q4 2024

9.0

Q2 2023

Q2 2023

Q4 2023

Q3 2024

Q3 2025

9.1

Q4 2023

Q1 2024

Q3 2024

Q2 2025

Q2 2026

9.2Q1

Q2 2024

Q2 2024

Q4 2024

Q3 2025

Q3 2026

9.3

Q3 2024

Q4 2024

Q2 2025

Q1 2026

Q1 2027

9.4

Q1 2025

Q2 2025

Q4 2025

Q3 2026

Q4 2027

9.5

Q3 2025

Q4 2025

Q2 2026

Q1 2027

Q2 2028