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Type | Frequency | Content | Bug Fixes | New Features | Example |
|---|---|---|---|---|---|
Major | 24 months |
|
|
| 9.0.0.0 |
Minor | 6 months |
|
|
| 9.1.0.0 |
Service Pack | 3-12 months |
|
|
| 9.1.1.0 |
Patch | On demand |
|
|
| 9.1.1.1 |
Support Levels
...
Level
...
Content
...
Duration
...
Regular
...
Regular support for major and minor releases
When expired, the release is EoM (End of Maintenance)
...
36 months
...
Extended
...
Extended support for major and minor releases
When expired, the release is EoL (End of Life)
...
24 months
...
Sustained
...
Sustained support for major and minor releases
If expired, the release is EoS (End of Support)
...
Based on agreement
...
Support Deliverables
...
Deliverable
...
Regular
...
Extended
...
Sustained
...
Upgrades
...
...
...
...
Bug Fixes
...
...
(only critical)
...
...
SLA Commitment
...
...
...
...
L3
...
...
...
...
L2
...
...
...
...
L1
...
...
...
Lifecycles
Regular support: 3 years after release date of major/minor
Extended support: 2 years after end of Regular support of major/minor, only critical bug fixes
Sustained support: only troubleshooting, no bug fixes
...
Life Span
Definitions
...
Dates
Version | Release Date | End of Regular Support |
|---|
...
End of Extended Support |
|---|
...
End of |
|---|
...
Dates
Version | Release Date | EOM | EOL | EOSSustained Support | Status |
|---|---|---|---|---|---|
7.0 - 7.3 | 2014 - 2016 | 30 June 2020 | June 30th 2022 | Depends on customer agreement | Sustained Support |
8.0 | 8 May 2017 | 30 June 2021 | June 30th 2023 | Sustained Support | |
8.1 | 15 April 2019 | 2 Dec 2022 | 2 Dec 2024 | Extended Support | |
8.2 | 26 Nov 2021 | 30 Nov 2024 | 30 Nov 2026 | Regular Support | |
8.3 | 13 May 2022 | 31 May 2025 | 31 May 2027 | Regular Support | |
9.0 | 6 April 2023 | 6 April 2026 | 6 April 2028 | Regular Support | |
10.x | Q2 2020 - Q4 2021 | Q1 2023 | Q3 2024 | Extended Support |
...