Introduction

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The Service Objects described in this SLA are as follows: View filenameDAZ-Support Service Descriptions for Cloud Service - Service Level Agreement Version 1.02022.pdfheight250

Availability, which monitors the uptime of Cloud Service resources and records any ambiguous disruptions which may be reported as part of the SLA depending upon the cause of such disruptions.

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• The Customer has allowed and enabled DigitalRoute to perform its measurements as referred in the service Objects.
• The Customers use of DigitalRoute’s Service complies with the agreed terms and conditions of use as described in the Agreement.
• The Customer has notified DigitalRoute at least five (5) Business Days prior to any planned work, upgrades etc. via the Self-ServicePortal to the Service Desk.
• The Customer shall notify DigitalRoute of any service disruptions within 10 days of the end of the quarter in which the Customer determines that such disruptions occurred.

Implementation of Service Credits

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