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  1. To open the System Log, click the Tools button in the upper left part of the Desktop window, and then double-click on System Log in the menu.
  2. To populate the System Log, click Search in the toolbar. See the section below, Searching the System Log.

Toolbar

OptionDescription

Search

Displays the Search System Log dialog where search criteria are defined to limit the log entries in the list. For further information, see the section below, Searching the System Log.

Select AllSelects all log entries in the table currently displayed. A group is selected from the Show Entries list, see Show Entries option below.

Refresh

Refreshes the system log based on the Search criteria.

DeleteDeletes the selected row or rows.
PrintPrints the selected row or rows.
Show Entries

Log entries matching the search criteria are displayed in groups of 500. Show Entries contains a list of all groups of 500, from which one is selected.

The full content of the log messages for a group is fetched from the database once the group is selected, for performance reasons.

Table Fields

Tip
Sort the messages by clicking on any table column header. Clicking a third time returns the original sort order.

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Note

Note!

Double-click on an error message to open the Stack Trace Viewer dialog. The information in the Stack Trace Viewer must always be included when contacting  Support in cases involving error messages.

Searching the System Log

In order to more easily track down specific messages, the Search System Log dialog lets you constrain the number of messages displayed.

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FieldDescription

Log Area

The area of the system that reported the log entry. At least one must be enabled.

Severity Type

Type of severity, see Sev above, in Table Fields. At least one type must be enabled.

Period

The time period within which log entries are viewed. Predefined options are available in the drop-down list. If none is selected, all are considered. The default period is Today.

From

If User Defined is selected in the Period drop-down list, all entries reported after the selected date will match. If not, all entries before the To date will match.

To

If User Defined is selected in the Period drop-down list, all entries reported before the selected date will match. If not, all entries after the From date will match.

If neither From nor To is selected, all entries will match.


Workflow Group

Includes messages from the workflow group that you select from the drop-down list.

Workflow

Includes specific workflows or agents from the drop-down list. If disabled, all workflows and agents will match.

Agent

Includes messages from the agent that you select from the drop-down list.

Note
titleNote!

To have the system log present agent-related messages you need to configure an agent event from the Event Notification Configuration. For further information, see Add Event in Event Notifications Configuration(3.0).


Username

Includes messages originating from the user selected in the drop-down list. If disabled, all user activities will match.

Note
titleNote!

This setting applies to events invoked by users, such as inserting, updating, or deleting data in the system. It does not apply to workflow ownership and can therefore not be used to filter out a specific user's workflows.


Log Message

Use this field to search for occurrences of specific messages. Use all lower case letters in the text field to perform a case insensitive search. If upper case letters are used anywhere in the text field the search will be case sensitive.

Printing the System Log

Use the Print System Log dialog to print detailed information, or a brief description, of one or many log entries.

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